September 15, 2009

Step-By-Step: Keeping Visitors Coming Back

Filed under: Marketing, Real Estate Websites, SEO — Sam Prochazka @ 8:41 am

Most agents think of their websites as a single-use tool, capable of delivering value only once to each visitor. The key to being successful is keeping the website useful so that visitors keep coming back. Here’s how to do it, step-by-step.

Step 1: Determine your niche

Every successful Realtor® has self-reflected and chosen their particular area of specialty. Here are some common niches:

  • Rental property sales
  • Multi-family building sales
  • Land parcel sales to developers
  • etc.

Successful Realtors® will only choose a niche that meets the following criteria:

  • There is a big enough niche demand
  • it is not over-filled with competition
  • it has entrance barriers (connections, training, experience) that will prevent competitors from entering
  • it can be easily advertised (doesn’t require long explanations)

Step 2: Profile your customer

With a niche in chosen, it’s now much simpler to zero-in on potential customers. To profile a niche customer, begin by asking the following questions:

  • What is the customer’s income?
  • What is the customer’s age?
  • What are the customer’s extra-curricular interests?
  • Where does the customer spend his/her time?
  • What does the customer search for on Google?

Successful Realtors® take their time with this - and are often be surprised what they come up with.

Step 3: Target your customer

One of the most successful Realtors® I know targets doctors who like golf. He’s from humble means, and needed to save up for over a year to pay the $15k membership fee at an exclusive central golf club. It took a few months and a little networking, but he managed to work his way into their circles and sold several large, centrally-located houses to some of the most exclusive customers in the city.

This is an excellent example effective customer targeting.

Step 4: Provide a point of reference

When you enter your niche, you’ll be amazed at how referrals start coming to you. It’s at this point that your website begins to play a critical role as a point of reference for this inbound business. Make sure your website achieves the following:

  • Ranks at the #1 spot on Google for your name
  • Provides your niche information on your front page
  • Provide hot-links to other key sections of your website (MLS® Search, contact page, blog, etc.

Step 5: Give them a reason to return

A good website is one with fresh information. Here are the must-haves on a good, up-to-date website:

  • Latest MLS® data
  • Market statistics
  • Market news

Visitors MUST be able to consider your website as the gospel about your niche. Make sure to invest adequate time in keeping your information current, and relevant.

September 2, 2009

6 Vital Real Estate Website Must Haves

Filed under: Marketing, Real Estate Websites, SEO — Sam Prochazka @ 10:30 am

Ever wondered why some Realtor® websites make it and others don’t? Here are 6 vital must-haves that can make or break almost every website:

1. Personalized Content

Whether it’s testimonials, profiles, marketing information, etc., successful websites must have customized content on all pages. Leaving generic content on a website earns absolutely no loyalty from visitors whatsoever.

2. Targeted, Graphical Links

Big graphics that grab the attention of visitors are a must for a website to be successful. Graphics like this,

Catchy Graphic

Catchy Graphic

will direct visitors from your front page to the lead generating pages on your website

3. Customer Relationship Management

A good website will automatically keep you in touch with new leads generated from your website, as well as your existing sphere of influence. Realtors® with websites that don’t offer a blog and a well-designed Customer Relationship Manager are missing out on huge dollars.

4. Search Engine Optimized Website

A successful website must be designed with search engine ranking principles in mind. Achieving a good search engine ranking for keywords of your choice relies heavily on how your website is designed. Make sure your hosting company knows what they’re talking about when it comes to SEO.

5. Scalable Design

A good website must be able to grow with your business. Being able to add pages and content without worrying about increasing costs or bandwidth limitations will save frustration and potentially disasterous consequences in the future.

6. Full MLS® Catalog

We saved the most important for last: a good Realtor® website MUST have the full MLS® catalog on a Map-based search engine.

August 27, 2009

Which Online Classifieds are Worth It?

Filed under: Marketing, Real Estate Websites, SEO — Andy @ 1:27 am

There are any number of online classifieds that Realtors can post listings to, but which ones are actually going to improve sales?

Here are the metrics I’m using the gauge the effectiveness of various classified services:

Popularity of site in your market - Popularity of classifieds sites are very location-dependent.

Relevance of users in your market - Sure, it might be popular, but what type of people are actually using the sites? Does the site’s search engine allow for very precise classifieds searching?

How quickly can listings be posted - Some sites make it quick and easy, others make it ridiculously cumbersome.

Back-links - Are they allowed? Are they free?

So, on to the list…

1. Kijiji.ca - 4/5 (just because back-links aren’t free)

Popularity: 645th most trafficked site. Most popular in Canada. Less popular than Craigslist in Vancouver
Relevance of users
: 4/5. Search engine is friendly,  pages are indexed by Google for relevant search terms
Postings: ~30 seconds. No account required.
Back-Links: $4.

2. Craigslist.org - 5/5

Popularity: 25th most trafficked site. Popular in the USA, and Vancouver.
Relevance of users
: 3/5. Search engine is not very user-friendly and therefore traffic won’t be as targeted. Pages are indexed by Google for relevant search terms.
Postings: ~30 seconds. No account required.
Back-Links: $0.

3. Google Base - 2/5

Popularity: Unknown, although Base does not have a lot of listings compared to the others in this article.
Relevance of users
: 4/5. Search engine is very targeted. Pages with relevant content appear on generic Google search as well.
Postings: 1/5. You need an account, and need to enter all kinds of personal information. Once done, it is easy to add listings, but still not as convenient as the above.
Back-Links: 5/5. $0.
Notes: Base may pick up steam in the future, but for the time being, your most time-efficient posts are with it’s alternatives.

4. Facebook Marketplace - 1/5 (unless you have a big business network on Facebook, or are investing in building one)

Popularity: Unknown. Facebook is a closed system, so search engines can’t access it. Also, people commonly complain that your listings are accessible to people in your network by default.
Relevance of users
: This depends entirely on what your Facebook network looks like. If you do a lot of business on Facebook, you probably already know about Marketplace. If not, give this one a miss.
Postings: 3/5. You need a Facebook account, which most people already have.
Back-Links: 0/5. Don’t exist - Again, Facebook is a closed network and cannot be indexed by search engines, so forget SEO if you decide to use Marketplace to market listings.
Notes: If you’re big into online social marketing, Marketplace will be useful for you. For everyone else that is trying to drive the most traffic for the least amount of time and money, Marketplace should be at the bottom of your list.


August 20, 2009

5 Alternatives to Google AdWords

Filed under: Marketing, SEO — Andy @ 6:46 am

Google AdWords is a great way to drive targeted traffic, but it’s getting more expensive every day. What are the alternatives?

1. Local Online Newspapers

After 30 seconds, I discovered these examples: Edmonton Journal, Calgary Herald, Vancouver Sun, Chicago Sun Times, etc.

Sure, it’s not the sexy new-age media that’s all the rage right now, but it still works (and makes some people a lot of money). Make sure your banner ad appears in the real estate section, is vibrant and eye catching. Consider including a flash animation of your Google Maps-based MLS search.

2. Facebook

Facebook is still relatively new to the online advertising world, but with the right approach, can be very effective. Here’s an article that shows our experience with Facebook advertising. To avoid a major drop-off in click-throughs, make sure you advertisements are fresh and new. Re-tune the text every week, or two.

3. Other Search Engines

Here’s a list of the web’s search engine market share: Bing.com,  Yahoo.com, Ask.com, etc.

So, “why should anyone use a search engine with such little market share?” The answer is: because other people don’t. Every day, billions of searches are performed. Search engines with 1% market share are still worth more than $1 billion, and are sometimes far more competitively priced than Google.

4. AdBrite

Check out their website. They have tens of thousands of partner sites with relevant content ready for you to take advantage of. They are generally much cheaper than Google AdWords, but be CAREFUL. They are cheaper because the click-throughs are generally of lower quality than those you’ll get from Google.

To improve click-through quality, be sure to target your ads correctly. If your ads are too general, you will drive poorly targeted traffic to your website, defeating the purpose.

5. Clicksor

Similar to AdBrite and AdSense, Clicksor displays your ads on relevant sites in their vast advertising network. The ads are contextual, meaning that you can target your ads to be displayed in articles that are relevant to your website.

There are lots of alternatives to Google Adwords out there. Despite the fact that most require a little tweaking to get them working for you, these alternatives offer a great way to target advertising in ways that many of your competitors aren’t even aware of.

For a professional website made by people who care about your success, take our trial:

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July 20, 2009

Top 10 SEO Mistakes

Filed under: Marketing, SEO — Andy @ 12:24 pm

So, you’ve got yourself a great-looking website for your real estate business and now want to get some traffic. Everyone’s talking about SEO, so that must be what you need to do, right? Not so fast…

Before you read any of the following, get used to the idea that you’ll be writing content. Content, content, content. SEO is great, but without good content, you’re sunk.

So, while you’re writing said great-and-focused content, here are the top 10 most common SEO mistakes to watch out for:

1. Keyword Dilution
If you choose too many keywords to optimize for, especially words that are unrelated, this will reduce the effectiveness of all of them. It is best to select a set of keywords (5-10) that best matches your business, and focus your website’s content on topics related to them.

2. Keyword Spamming
Don’t overuse your keywords. Search engines are smart enough to recognize when your content uses words too frequently. Punishments range from reduced ranking to banning from search results. The key is to keep your content focused and on-topic, and valuable to readers rather than a stream of repeated related words.

3. Link Spamming
If you have too many links to/from the same sites, even if it is not an intentional cross-linking scheme, search engines may penalize you for link-spamming. The best way to avoid this is to create compelling content that people will naturally link to. To get the word out, search for “real estate blogs” or “real estate forums” on Google. Post some comments and link back to your site. If your content is compelling, you’ll start seeing organic growth immediately.

4. Linking to Bad Sites
Outbound links to bad sites is extremely harmful to your ranking. If you make sure you link to sites with content relevant to your topic, you can mitigate this. Links to illegal download sites, or other sites deemed questionable by search engines, can drown you.

5. Circular Linking
Site A links to site B. Site B links to site C. Site C links back to site A. This is circular linking and, even when disguised, is penalized by search engines. Good quality content on your site will attract the right types of links over time, so don’t try to fool the search engines by cutting corners - it won’t work.

5. Duplicate Content
Search engines will penalize you for duplicating content on different pages throughout your site. Again, the “Content is King” rule applies here - there is nothing better than on-topic, updated and useful content.

6. Invisible Text
Ever wonder why you don’t see this bad habit much anymore? It’s because search engines penalize it tremendously. Keyword-spamming white-background sites with white text was all the rage back in the early 2000s until search engines started levying heavy penalties.

7. Poor Page Coding
Some sites look great, but they are coded terribly badly. As a human, this is hard to see, but from a search engine’s point of view, pooly coded sites are very hard to read. If you don’t code your site yourself, make sure your designer has a good reputation for SEO and site design before you drop big bucks into a good looking flop.

8. A Flash Intro/Homepage
Search engines can’t read flash pages, so stay away from these monstrosities at all cost. In general, flash movies/images won’t further your SEO cause at all unless they have good alternative text descriptions in the page’s code.

10. Movies without Transcriptions
Are a waste of time. Unless you’ve included all the text from the movie in the page, these will contribute to your site’s search engine ranking at all.

The message is pretty clear: content, content, content. If your site is flush with good quality content centering on some well-chosen keywords, you’re in good shape.

May 5, 2009

Being the Local Expert

Filed under: Marketing, SEO — Sam Prochazka @ 8:54 am

The top websites in the world are (you can find these on www.alexa.com):

#1 - www.google.com
#2 - www.yahoo.com
#3 - www.facebook.com

Why is that? The answer is simple - these websites are experts in their respective fields.

You go to Google because it’s the expert at searching the internet. Yahoo.com is the biggest information portal in the world because it’s the expert at syndicating news, finance, photos, and other information. Facebook is the most popular social media website in the world, and comes in third.

These websites do what so many do not - they provide expert value to visitors.

The first of the month is a big day in the real estate website world - it’s the day that almost everyone with a blog plagiarizes the latest real estate figures from the major news sources. There’s a good chance you’ve already posted this month’s official release from NAR or your local MLS on your real estate website blog, right?

The fact is that posting market statistics is easy and will contribute to the value of your website; but there’s a huge opportunity that 9/10 Realtors® are missing - being THE local expert. Why not invest a tiny bit more time and add something to your post that your customers and prospective customers can’t live without. Here’s what I mean:

Let’s take Calgary. Here’s a quote from April’s news release from the Calgary Real Estate Board:

MLS® sales activity of single family Calgary metro homes was 1,290 in the month of April 2009, showing an increase of 19 per cent from 1,086 sales in March 2009, according to  figures released by the Calgary Real Estate Board (CREB®). This was a decrease of 5 per cent from April 2008, when single family home sales were 1,363.  The number of condominium sales for the month of April 2009 was 579, an increase of 30 per cent from the 446 condominium transactions recorded in March 2009, and a decrease of 0.3 per cent from April 2008, when 581 condominiums changed hands.

Great - now you’ve got what hundreds of other Realtors® will have on their blogs - hopefully your customers are only checking your website, right? Not good enough. It’s time to become the local expert:

Downtown West Side Calgary Real Estate Statistics: April, 2009

With specific reference to the Downtown West Side, the picture is even more optimistic. Check out this graph of pricing for the last two months:

Downtown Calgary Westside

Downtown Calgary Westside

The last month is showing a recovery from the flat-lining we saw towards the end of 2008 and early 2009. More encouraging still is the healthy distribution of listing aging:

Downtown Calgary Westside

Downtown Calgary Westside

Remember - you can access statistics like this for every neighborhood and area in Calgary through my website.

This will accomplish several things:

  • Provide more insight than the real estate board and everyone else plagiarizing the same article
  • Showcase some of the features of your website (if your website doesn’t provide trending like this, then contact us)
  • Achieve better ranking in search engines for certain sub-markets in your city
  • Answer your customer’s #1 question, WIIFM (you’re giving them something that’s not available anywhere else)

Becoming the local expert is the BEST way to offer something unique and special to people visiting your real estate website. It’ll mean more returning visitors to your site, better search engine ranking, increased credibility, and more MONEY in your pocket.

April 21, 2009

What Should I Blog About?

Filed under: Marketing, SEO — Sam Prochazka @ 12:30 pm

Ever since we released RPM3, our customers have asked me, “what should I blog about?” - it’s a great question. The answer depends on what you will be using your blog for; here are just some things I think blogs are great for:

  1. Keeping in constant contact with customers
  2. Providing a reason for people to keep coming back to your website
  3. Lending credibility to yourself by demonstrating your knowledge of your industry
  4. Creating a historical record of your content
  5. Adding more subject-specific content to your website for Google to use in rankings

The biggest mistake many website owners make is using their blog to blatantly promote their product or service. This cheapens the whole approach and gives visitors absolutely no reason to return to your website.

So what should you blog about? Well, what do you know that other people would find interesting? Here are some suggestions off the top of my head:

  • Local real estate numbers - but not the stuff taken straight from the official news releases

- Statistics for specific neighborhoods you prospect in
- Statistics for a specific type of property you specialize in
- Statistical anomalies, or things that buck the trend (everyone loves these)
- Your opinion on what the statistics mean
- Comparison with past statistics

  • Neighborhood information

- Information on interesting real estate that’s for sale in neighborhoods you prospect
- Neighborhood events/community league information/etc.
- Interesting facts/history about specific neighborhoods

  • Real Estate News

- Little known news about things that will affect real estate prices in certain areas
- How public transit improvements typically affect real estate values
- How city council decisions will affect real estate in your neighborhood/city

  • Customer News Letters

- Rather than preparing that PDF every month for your customers, why not send them a link to your blog? I bet you’ll save so much time you’ll be doing it semi-monthly.

Also consider this: you have the opportunity to Build Brand with your blog. If you think of something cool that gives people a reason to keep coming back, and are consistent about posting, then you’ll carve out a nice little expert niche for yourself. For example, what about posting and advertising, “the best deal of the day,” on your website. That’s what www.woot.com does.

Bottom line - make it interesting, worth reading, and industry-specific.

April 14, 2009

Prospecting, Social Networking, and Efficiency in a Slow Market pt.2

Filed under: Marketing, Prospecting, SEO — Andy @ 9:49 am

If the Internet has become a big part of your business, and you’d like to decide which direction to take it from here, this article is for you. If you’ve just recently established an Internet presence, this article might be more relevant for you.

So, what is social networking, how can it complement your marketing activities, and what kind of time and financial investment is involved? As usual, we will investigate this according to our core principles of making you money, saving you time, and keeping it simple.

Many of you are already using social media. Facebook.com, Twitter.com and Linkedin.com are perfect examples. The principle for each is the same: they help you organize, expand, and communicate directly with your social and/or business networks. Twitter.com is the most recent popular social networking tool, allowing you to broadcast tiny snippets of information to your social network using a text message from your cell phone.

The fact is that some of our customers have had a great deal of success using social networks as prospecting tools. Others have found it time-consuming and inferior to the more conventional marketing that they are used to. We find that it is the people that have already integrated these tools into their daily routines that have the most success.

If you are already regularly using Facebook, Linkedin, or Twitter, modifying your discussions to include mention of your real estate business will be very simple and natural. As mentioned in a previous article, including a link to your fully-featured website, or to an interesting relevant article on your website, can drive a lot of traffic your way, and  increase your business. Including a link to your website is just one way of driving traffic and building rapport with potential customers on social networking tools - we’ll discuss other methods in future articles.

If you have a Facebook account that you haven’t used since 2007, find it cumbersome to send a text message, or have a separate prospecting plan that is efficient and working well, social networking still has the potential to make you money, but will require a bit of an adjustment to the way you conduct your business. This is not to say that you should dismiss it - any potential source of new customers should be entertained. Rather, I’d suggest starting on a small scale. Here are some steps that keep it simple, and will allow you to gauge your success in as little as a few months:

  • Sign-up for a linkedin.com account (Facebook is more for personal friends and family, whereas Linkedin is designed for professional connections)
  • Spend an hour or two creating a compelling profile for yourself and your business, with links to your website
  • Spend a few hours searching for, and adding colleagues, customers, and prospects to your friend list.
  • Add articles every day to your business website’s blog (if your website doesn’t have a blog, try one of ours free for 30-days)
  • Spend 15 minutes each day on linkedin.com posting links to the new articles on your website

The key here is to have a compelling website that you can drive traffic to. If your website doesn’t have features like an interactive MLS search, real-time trending, auto-blog, mortgage tools, etc., contact us and we’ll get one set up for you.

For those of you using social networking tools already, posting links to your website and other relevant real estate information on your various social networking tools will not impact your daily routine at all, and will make you money.

For those of you who want to test the waters, 30 minutes a day is all it will take, and chances are that you will ink at least one deal a year as a direct result from the above simple tips.

April 9, 2009

SEO, Capture Ratio, and a Good Marketing Plan

Filed under: SEO — Andy @ 3:02 pm

Everyone’s talking about Search Engine Optimization (SEO). We have inquiries everyday from customers eager to get into the “top 10″ or on “the first page” of search results in common search engines, like Google, Yahoo, and MSN Live.

The fact is that SEO has become competitive. That’s not to say that it’s impossibly difficult - some of our customers have targeted the most common search terms and have been very successful. Maintaining those top spots, however, is costing more in terms of cash and time every year. Optimizing for top high volume search terms (”Chicago real estate,” “Vancouver real estate”) has become a precise science, and the barriers to entry are steadily climbing.

Compromising on search terms and choosing lower volume secondary search terms (”Hermosa beach condos”) is a great way to ease into SEO without fundamentally changing your business model. Since there is less competition for these terms, they are easier to optimize for, and you can get results more quickly.

For many agents deciding whether or not to invest in SEO, online advertising is a great place to start. It offers a way to test the waters and get some immediate results. It also gives you the opportunity to test the “capture rate” (the number of prospects that give you their information) of your website. Of course, if you are an RPM Agent customer, you don’t need to worry about capture rates - we worry for you.

To start, I’d recommend using Google Adwords or Yahoo Ads and target a specific market that you operate in. A good example is: “Calgary Townhouses.” Google lets you set a daily  budget, so you have ultimate control over your spending. With the right website, you’ll see immediate results. From there, you can decide if you want to push your advertising budget into SEO, and make this a long-term addition to your marketing plan.

A quick note to our customers: In addition to some step-by-step instructions to increase your search engine ranking, our marketing manual includes some detailed instructions for how to start an advertising campaign using some of the major search engines. If you’re still not confident, give us a call, and we’ll get you moving in the right direction. To learn more about SEO, log into your back office and check out the Marketing Plan in the help Wiki. Also remember - RealPageMaker websites include complete control over any SEO initiative you choose (add/edit unlimited pages/content, blog, access to meta tags, menu, etc.).

For those of you who don’t have access to the RPM Agent Back-Office, check out some good SEO tips and tricks here. For those using RPM Agent, your websites already do what’s in this article.

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