Technical and Account Support

We are looking for an organized, technically inclined, and extremely self-motivated person to join our team in our downtown offices. We are a fast-growing company with an exciting product in an exciting industry. Our team is youthful, vibrant, and energetic. If you are the type of person that likes challenges, independence, and reward for exceptional work, read on.

Overview

Position: Technical Support Specialist
Openings: 1
Type: Full-time, Permanent
Posting Date: June 3, 2009
Start Date: Immediately
Roles: Technical Support, Account Support
Location: Edmonton Office, Downtown
Hours: 8AM – 5PM MT, Mon-Fri

Education and Certification Requirements

High School, with keen technical knowledge and interest
Technical diplomas or higher education considered an asset

Skills and Ability Requirements

Windows, basic HTML, general technical aptitude. Database and Linux knowledge considered an asset.
Excellent spoken English. Ability to convey technically complex instructions in simple way. Ability to establish immediate rapport with customers.
Excellent written English. Ability to create intuitive written answers to technical questions quickly.
Capable of understanding requirements and solving a wide range of simple technical problems quickly. Where solutions don’t already exist, candidate will identify potential solutions, and implement them with help of team.
Logical thinking skills and ability to reason through complex problems quickly.
Impeccable time management. Reliably delivers according to agreed-upon deadlines. Contributes to all aspects of the department, including management policy.
Candidate is confident and able to offer and implement insightful policies in the department. Candidate works with a team, but is capable of taking on more responsibilities as the company grows.

Position Duties

Responding to customer support telephone calls and e-mail
Resolving technical problems our customers may experience
Providing training to new customers
Creating customer service records and scheduling follow-up communication
Closing all customer support inquiries that you have opened
Reporting product issues to management
Maintaining and improving our product Help and FAQ applications
Identifying inefficiencies in the department and correcting them quickly
Maintaining certain office infrastructure: telephones, passwords, email, backup system

Compensation

Competitive salary and benefits
Lots of opportunity for advancement
Energetic, fast-paced, and fun work environment

Application Instructions

RealPageMaker hires only the best candidates as part of its team; as such you must make sure that you meet all the position requirements before applying. Candidates not meeting the minimum requirements will not be considered.

To apply, please compose a SHORT email (no more than 4 lines) to our hiring manager (Mr. Hiring Guy) indicating why you are the best candidate for this position. Make sure to attach your resume to the email and send to careers@realpagemaker.com.

Only those selected for interview will be contacted. DO NOT CALL TO INQUIRE ABOUT THE STATUS OF YOUR APPLICATION.

Good Luck!