May
18
2010

You Paid WHAT For Your Website???

From common thievery to highway robbery, agents everywhere are being ripped off when it comes to their websites.

Ripoff

I’ve been in the REALTOR™ website business for the better part of a decade now and it still astounds every time I sign up a customer who’s been ripped off by his/her past web designer.

“Sam, is this going to be a sales pitch?”

No: you know me better than that. I’m writing this because last week a customer re-defined “ripoff” for me: He paid $40,000 to setup a REALTOR™ website… that still had additional monthly hosting charges, additional charges for editing meta tags, additional charges for content changes, and additional charges for extra pages… And a pitiful Google ranking after a 18 months!

Here are some things that make sense:

  1. Mass likely comes from particle motion through the Higgs field.
  2. Las Vegas isn’t part of a good retirement plan.
  3. Justin Bieber is a moron.

But paying $40,000 to setup a website that doesn’t do its job?

“Stay objective Sam…”

I’m calming down…

“Maybe there are situations where $40,000 spent on a website is a good deal?”

Maybe there are. Let’s look at some case studies.

Case studies

Here are three cases from REALTORS™ I know who make sizable investments in their websites:

Case 1 Case 2 Case 3
Company RealPageMaker Competitor Competitor
Setup $0.00 $40,000 $80,000
Hosting $50.00/month $50/month $50/month
Additional Fees ~$500.00/mo SEO ~$500/month SEO ~$500/month SEO
Age of Website ~2 yrs ~1.5 yrs ~3 yrs
Targeted Local Key-phrase Searches 49,500 55,000 60,500
Search Engine Ranking Excellent – #6 Bad – Not in top 100 Excellent – #7

SEO = Search Engine Optimization (usually offered by a search engine optimization company like LeadAgent)

Analysis

To state the obvious:

  • Case 1 is getting the best deal at about $6600/year (hosting + SEO) with a #6 ranking for the key-phrase of his choice.
  • Case 2 is getting seriously ripped off – my advice is to pack it up and start again
  • Case 3 is interesting…

Case 3 represents a REALTOR™ who put a lot of money into his website and has accomplished his search engine ranking and traffic goals. It’s pretty hard to say this was a waste of money considering there are plenty of other ways to blow $80k without establishing a continuous lead flow.

“So is Case 3 a good deal?”

Maybe, but consider this: an upfront investment of $80k is a lot of risk when success isn’t guaranteed. In this case, and in retrospect it was a good investment, but while investing it must have been a nail-biter. If you’ve got good heart medication and a large inheritance, Case 3 is worth looking at.

How can I avoid getting ripped off?

Tough question. Here are some pointers:

  • Do research – talk to customers of the website providers you’re considering and ask them the tough questions
  • Make sure you understand EVERYTHING – computers are child’s play compared to selling houses, so don’t think it’s beyond you. A good web-developer will put concepts into terms you can understand, but it’ll be your responsibility to ensure you’ve understood everything.
  • Ask questions – the more the better.
Comments - Leave a Comment
  1. Gerald T. said the following on May 23, 2010 at 9:56 pm:

    Burnaby is right. Go online and learn about SEO. It really isn’t all that difficult, give yourself about 3-6 months if you regularly go online and read an article or two a week. Check out Google’s advertising programs like Ad Words also. And blog. Blog regularly – of course, learn about what makes a good blog. I don’t know if my blogs are that great yet but I’m working on it. I just know that it is the in a tie with my listings page for the most read page…and my visitors are increasing every month. And I still haven’t tapped half of what my RPM web site will do.

  2. Sam Prochazka said the following on May 18, 2010 at 4:05 pm:

    Hi Jordy,

    Agreed – there are lots of considerations, and page load times are one of them. As a matter of fact, Google has hinted that they’ll start looking at loading times sometime in the future (though they currently are not).

    All websites are not created equal, however. For example, SEO is something that’s becoming so competitive these days that even web designers can barely keep up. In fact, there are structural aspects to websites from some providers that will prevent them from ever ranking well in search engines no matter how much effort the webmaster puts in.

    Thanks for the comment,
    Sam

  3. Well, this set up appear reasonably priced, but there is more to consider, such as page load times. The company hosting my website has made huge improvements in page load time, but it was not always great.
    SEO is something anyone can do with a little bit of research, and that money can be saved.
    There are lots of options out there at reasonable prices. Pages with our without flash, priced from ‘no set-up cost’, into the hundreds. For a few thousand, you can get a good package for a team.
    Entirely custom sites are a lot of work, so I would expect that to be expensive, but there are tons of templates out there that are great, and these might be so.

  4. Sam Prochazka said the following on May 18, 2010 at 2:22 pm:

    Hi Dean, SEO = Search Engine Optimization. Cheers, Sam

  5. Anon said the following on May 18, 2010 at 2:19 pm:

    I’m a REALTOR™ who bought a “custom” website for $2000 from my website company, and then discovered that they had turned around and sold the exact same design to another REALTOR™ for half the cost.

    “Ok, whatever,” I thought. About a year later I got a second custom design for a different website and guess what: It happened again!

    A word of warning to REALTORS™: Be careful when buying custom sites from your web developer.

  6. Dean Junkin said the following on May 18, 2010 at 1:46 pm:

    What does SEO stand for in the “Additional Fees” for your 3 case studies?

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