What makes a Top Producer’s Virtual Office Website (VOW) special? Nothing! The secret lies in what they know and how they use it.
10 years ago things were very different; Realtors® controlled all listing data and gave out addresses only when interested customers phoned them. In some cases even pricing information was restricted. This probably meant handling hundreds of dead-end phone calls at all hours of the day and night, and having only one or two convert into deals.
Top Producers recognize that the VOW has changed all that. Today, a good VOW can instantly give the public access to everything from addresses to price and tax information to neighborhood amenities.
“That’s the problem - VOWs have replaced my job…”
Wrong. Top Producers know that a VOW is the single most powerful tool they use to automate their business processes.
1. Successsful Realtors® automate their businesses with VOWs
Imagine this:
Customer: “Can you search West Hillhurst for me?”
You: “Actually, you can do that through my website - and be notified when new properties hit the market.”
Customer: “Can you send me the details of that listing on 4th Ave NW?”
You: “Actually, you can access that through my website.”
Customer: “How is the condo market doing downtown right now?”
You: “Actually, you can find out market trending for every neighborhood on my website.”
How much more can you offer? How much time do you stand to save?
What about customer service:
Your current voice mail message: “I’m not available at the moment, but please leave a message and I’ll return your call as soon as possible.”
Your new voice mail message: “I’m not available at the moment, but if this is an inquiry about a listing, please see the details on my website at www.my-name.com.”
2. Well-designed VOWs allow you to offer more than anyone else
Not all VOWs are the same - many are outdated and offer little to potential customers. Make sure to ask your real estate website provider if your website provides:
- Real-time trending data
- Direct-on-map searching
- Simple VIP registration
- Neighborhood analysis
3. VOWs make you look established
Having a well-designed VOW will make any Realtor® look established - whether they’ve been doing business for 3 years or 30. In fact, VOWs are capable of generating business literally overnight for brand-new Realtors® who’ve just earned their licenses.
4. VOWs integrate into your business
From more effective flyering campaigns to customer updates to business automation, VOWs are pivotal to a successful Realtor’s® offering. Here’s a simple example of what I mean:
- Your website, flyers, business cards, feature sheets and all other promotional material has the same branding
- Your flyers advertise both that listing you just sold as well as a link to neighborhood statistics on your website for your prospecting area
- Your business cards and feature sheets advertise a least one advanced feature of your website: “Search ALL MLS® Listings,” “Trending for your neighborhood,” etc.
- You setup an email campaign on your website to send periodic feature advertisements to VIPs
- You direct all inquires from voice mail to your website
- You include your website as part of your listing presentation
- When you send updates to your sellers, you include a link to their listing on your website
Makes sense right?
These days a VOW is as important as a cell phone - being successful without it is almost impossible.